|
KMID : 1023720210760030037
|
|
Journal of Welfare for the Aged
2021 Volume.76 No. 3 p.37 ~ p.64
|
|
|
Effects of Employees’ Attitudes on Elderly Care, Quality of Service and Job Satisfaction in Care Workers: The interactive effects based on the type of long-term care service
|
|
Park Yong-Hyeon
Ko Kwan-Woo
|
|
|
Abstract
|
|
|
|
This study examined the interactive effects of employees’ attitudes for elderly care based on the type of long-term care service centers with job satisfaction as a medium. The convenience sampling method was applied to care workers. A total of 192 care service centers and 98 home care service centers were used in the final analysis. The results of the analysis are as follows. First, the main variable values comprised an average service quality of 3.96, an average attitude for elderly care of 3.99, and an average job satisfaction of 3.61. In all observed variables, home care service centers displayed statistically higher results than care service centers. Second, the employees’ attitudes for elderly care in long-term care service centers and home care service centers verified the medium effect of job satisfaction having a positive influence on service quality. There were no interactive effects according to the types of centers. The result of the path decomposition displayed different results with long-term care service centers having a direct effect of β=.316, an indirect effect of β=.327, and a total effect of β=.643, whereas home care service centers have a direct effect of β =.301, an indirect effect of β=.353, and a total effect of β=.654. Accordingly, to improve the quality of long-term care service, the individual capacities and capabilities of care workers must be reinforced for elderly care.
|
|
|
KEYWORD
|
|
|
Care workers, Employees’ attitudes for elderly care, Job satisfaction, Service quality, Long-term and home care service center
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|